Can someone help with escalating a return? | Buying

packratfam · 2025-03-10T22:16:52.509000Z

It's not much money, but it's the principle of the thing now. I ordered a book. It arrived damaged as it was shoved into a flimsy envelope with other books of a different size. I sent photos as requested, and despite the return details stating that the seller has issued a return label, I have not received one. When I used the contact seller link, they are arguing with me that I am responsible for return shipping for an "unwanted item". I never stated that the item was unwanted. We've exchanged several messages back and forth and I am just not getting anywhere with the seller. I cannot find a way to escalate this - I have never had to take this step before as I have only done a couple of returns in 30+ years of being on eBay! Can someone point me in the right direction? Thank you.

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