can not contact seller nor ebay help.
have not received a purchase in 12 days. contact fedex and fedex has not received package. can not contact seller nor ebay help. virtual assistant sends me back to ebay help and help will not conect to ebay.
3 comments
soh.maryl
·5 months agoIn addition to the suggestions from others, please take the time to read eBay's Money Back Guarantee for buyers. It's really good and offers solutions if/when a transaction doesn't go well.
mudshark61369
·5 months ago@mckenneytown ,
The previous reply is correct, but first go to your order details, the last estimated delivery date should be shown there, Then click on the More actions button. what you may see there depending on whether or not you use the app, is a Return this item option, not an I haven't received it, one. Click on the Return item button and a drop down menu with I haven't received it and other reasons will open.
Did you check the seller's feedback profile before buying from them? If not you may want to do that. Your seller could be a new or very occasional one who has not sold anything before or in over a year, and has run into ebay's 21-30 day hold on new/returning sellers payments. Many new/occasional sellers do not know about the hold or how to deal with it. They could have a fair number of feedback and a 100% rating, but all for buying at least in the last year. Always check each seller's feedback profile page before buying from one.
jonathanbrightlight
·5 months agoOne day after the latest original estimated date of delivery, you can go to your Purchase History and open an Item Not Received claim.
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042#section2
How to report an item that hasn't arrived through My eBay
Go to your Purchases and find the item.
Select More actions beside the item and then I didn't receive it.
Check the box beside I'd like a refund or I'd still like the item.
Enter any additional information.
Select Send request.
If the seller does not respond with tracking showing delivery, or issue a refund voluntarily, you can go back to that case after 3 business days and ask eBay to step in and help, and they will force the refund.