Can I have the seller pay return shipping on a defective item?
I purchased a retro toy pinball game that was listed as tested/working. However, although it turns on, it definitely doesn't work. So I filed an item defective claim with ebay and I'm wondering if I have to eat the return shipping. Because the item is a kind of awkward size and return shipping would cost nearly as much as the game itself.
5 comments
slippinjimmy
·2 years agoIf you open a Not As Described Return Request the seller is responsible for the return shipping, the seller should provide you with a return shipping label.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066
qualitycustomercare
OP2 years agoOk, so when I chose 'defective' from the drop down menu, does that fall into the 'item not as described' category?
mtgraves7984
·2 years ago@qualitycustomercare
That'll work. Or you can choose "Doesn't match description/Photos", or whatever the verbiage.
qualitycustomercare
OP2 years agoOk thanks. Now I'll just wait to hear back.
kensgiftshop
·2 years agoYes, that'll work.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.