Canâ€™t Leave Feedback for Cancellation because seller said I requested it

I want to leave neutral Feedback for a cancellation, But the seller wrongfully said that I requested the Cancellation so I canâ€™t leave feedback. This is a loophole that needs to be closed.

ruc.us8

11837 View listings

Posted 8 months ago·Last reply 8 months ago

8 comments

mudshark61369

·8 months ago

"There is no such thing as foolproof, because fools are so darned ingenious" (unknown)3113 View listings

@ruc.us8 ,

There is a way to close the loophole, unless the seller tricked you into cancelling, by messaging you and making up a story like "I noticed damage to the item I didn't see before, do you still want it?" OR "We sold out of the item and it will be a few weeks before they are back in stock, can you wait that long to get it?" Answering NO to either question or other similar ones, is taken by ebay to be a cancellation request.

If no question was asked and the seller unilaterally cancelled, you can report them.

Use the link below to contact ebay. On the first page use the blue Report seller button.

Next page select seller has violated an ebay policy > Continue

Next Pg. enter the seller's username, item number etc. select Other, then in the text box write.

The seller used an invalid reason for cancelling the transaction. Check my messages I did not request canceling the transaction. The seller selected that option".

https://www.ebay.com/help/buying/resolving-issues-sellers/report-issue-seller?id=4022

You will not be able to leave a negative feedback, but the seller will get a defect on their account which could hurt them more than a negative feedback does.

gosimus

·8 months ago

1123 View listings

@ruc.us8

Just to piggyback on mudshark's perfect reply . . .

"I noticed damage to the item I didn't see before, do you still want it?"

Answer: I expect to receive the item within the specified time period.

"We sold out of the item and it will be a few weeks before they are back in stock, can you wait that long to get it?"

Answer: I expect to receive the item within the specified time period.

ccomic

·8 months ago

118 View listings

I would never tell a seller to send me a damaged item. Calling their bluff at best would just cause them to change their excuse and at worse ends horribly if the item were actually damaged. Couldn't they use my reply as a defense in a INAD claim?

I guess the best thing to do is not reply at all and report the seller on cancelation or when item not received, while also leaving no wiggle room for the seller if the item really is damaged. The only reason I would do it however is if I thought the cancelation was somehow damaging my standing with eBay. I have had plenty of "great deal" type auctions get canceled, a couple just recently. I figure I'm never going to get the item in good condition no matter what I do, so why exacerbate the situation?

soh.maryl

·8 months ago

111 View listings

Because, if you do not require the supposedly damaged item to be returned to you before you refund, you are encouraging buyers to just randomly open NAD claims, thinking that there are sellers who will refund without requiring a return.

gosimus

·8 months ago

1123 View listings

@ccomic

< I would never tell a seller to send me a damaged item. >

You aren't. "I expect to receive the item..." means the item as listed.

If you prefer, that can be explicit: "I expect to receive the listed item..."

< Couldn't they use my reply as a defense in a INAD claim? >

As a theoretical exercise perhaps, but as a practical matter, there is no defense against a NAD claim. When you try to contest a NAD, the overwhelming likelihood is that you'll lose, in which case you forfeit the final value fee and get a defect. On the other hand, cooperation, i.e., not getting eBay involved, will mitigate the damage by obtaining fee credited back to you and avoiding the defect.