Buyer left completely unprotected after seller used false tracking â€“ eBay refuses to review evidence | Buying

chile_bazar · 2025-11-28T18:14:53.708000Z

I need to raise a serious concern about buyer protection and platform safety.I was marked as â€œdeliveredâ€ for an item I never received. FedEx confirmed directly (I have the chat transcript) that the shipping label used by the seller shows a different recipient and a different address than mine. In other words, the package was never sent to me. This is either a misdelivery or a false tracking number.Despite this, eBay closed my INR claim saying it was â€œoutside the 30-day window,â€ and even closed the appeal within seconds, without reviewing the evidence. A fraudulent or incorrect tracking number is not a 30-day timing issue â€” it is seller misconduct and a platform integrity problem.Right now, a seller can ship to another address (or provide unrelated tracking), mark it as delivered, disappear, and eBay tells the buyer there is nothing to be done. That leaves buyers fully exposed and undermines trust in the platform.I am asking for a real review by Trust & Safety, because the system failed at every step and allowed a fraudulent delivery claim to stand. Any guidance from moderators would be appreciated.

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Buyer left completely unprotected after seller used false tracking â€“ eBay refuses to review evidence | Buying | eBay Community