Buyer dissatisfaction with product
I purchased a Bissell ProHeat 2X Revolution Carpet Cleaner for $269 x tax I used the machine twice and realized that it’s not what R does what it’s supposed to do didn’t clean my AREA RUG so we’ll I tried the Bissell carpet cleaner and Pet Urine cleaner and basically machine comes on but does NOTHING ELSE it’s not cleaning anything I asked for a REFUND maybe it’s a factory defect but I just got a I’m sorry NO REFUNDS but if there’s a factory defect shouldn’t it have a warranty and which I also paid for the Allstate warranty coverage and it’s just wasted money as well 🤷â€â™€ï¸ idk R understand why/how isn’t this covered in some type of manner
“FEELING SCAMMED “ hbu what do you think community??
4 comments
Unavailable member
·2 years agoStab in the dark - after two faulty cleaners in a row, perhaps you aren’t using the carpet cleaner correctly.
that would not be the seller’s fault.
soh.maryl
·2 years agoALL eBay buyers need to read the Money Back Guarantee for buyers, preferably BEFORE they begin shopping here. It offers good protection, but the buyer has to understand how to use it.
You have 30 days after receipt to open an item not as described case with eBay. The seller will be required to send you a prepaid return label and to refund in total when it's received back.
Please take a moment to read the MBG.
mudshark61369
·2 years ago@Anonymous,
Was your machine new or used? Did you get a manual with it or search online for one? There are free manual downloads online from the Bissel site. You may want to try doing that first. Then if the machine still doesn't work file the item not as described dispute as ebooksdiva suggested.
Unavailable member
·2 years agoI don't think you know how Money Back Guarantee works. In order to get refunded on a defective purchase you don't message the seller asking for a refund you open a return.
No returns never means no refunds.
This is how it works…
You go to your purchase history, click the drop down menu it will either say RETURN THIS ITEM or MORE ACTIONS.
Next click defective.
You may or may not be required to upload a picture, after that you can click complete return.
Your seller has 2 days to issue a return label or refund, if by day 3 you don’t receive a return label or refund. You can go back to the case and that’s when you can ask eBay to step in.
Good luck.