Beware Sellers offering Warranty | Buying

rpmstreetcustomsowner · 2024-10-02T03:10:16.090000Z

Just an FYI Buyers be wary of thinking sellers will honor their warranty they offer after the return period is up with eBay. I recently purchased a cellular from a specific seller ( MiamiWireless) because of there amount of sales and that they offered one year warranty on their listing on eBay. I purchased an excellent quality iPhone from them. When it arrived it was not excellent more like a B- as it had a gash on the screen. But I needed the phone and could not wait to return and get it replaced. ( Hindsight I should have just returned it). Fast forward a few months and the phone is no longer charging. So I contacted the seller, very responsive at first acknowledged the defect , and after submitting various photos of the device they offered to replace it. Sent me a return label and I sent it in. A week passed after delivery no response. So I messaged MiamiWireless and was responded with a â€œPhone is damaged weâ€™re not honoring the warranty and weâ€™ll send the phone back to you. So I responded with please show me proof of the damage ( I know there was none and I have the photos and the phone was in an otter box with screen protector since day one) . After that the seller ghosted me. Several more messages to them and nothing. So I contacted eBay support was Told they would reach out to the seller but thatâ€™s it. Thereâ€™s nothing they will do and Iâ€™m out my money and the device since the seller never sent it back (Basically theft at this point since they kept it). I mean if the seller has a listing on the site and clearly states they offer warranty eBay should hold them accountable. But alas no, and I believe the seller knows eBay wonâ€™t do anything about it. Iâ€™m sure Iâ€™m not the only one this has happened to but once your passed the return period you can leave negative feedback so I canâ€™t warn others. Please donâ€™t count on eBay to have your Back. Iâ€™ve been with eBay on my private account for 20 years and my business for 17 years and have never had such a bad taste left. Shame.

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Beware Sellers offering Warranty | Buying | eBay Community