Best Buy through eBay Will Not Provide a Useable Return Shipping Label | Buying

abrcrmbblueguy · 2025-09-22T22:57:52.489000Z

Note: I have posted my message to this forum because the eBay agent did not speak when I answered requested callbacks from eBay support. After three callback requests with the same result, I hope to find resolution through this forum. eBay, Feel free to reach out to me directly if you can help resolve this issue. Update: An eBay representative was able to call me back and connect with me. She was incredibly helpful and got the issue resolved quickly. I'm leaving the original message below in case others have a similar experience with Best Buy through eBay. I hope this message finds you well. Iâ€™m writing today to ask for your help with a return issue involving Geek Squad Certified Refurbished Galaxy Buds3 Pro Wireless Earbuds I purchased from Best Buy through eBay. The item is part of the eBay Refurbished program, which states that it includes free shipping and 30-day free returns. I initiated a return through eBay on September 13 and received a shipping label from Best Buy on September 19. However, USPS rejected the package because the label did not include the required â€œHâ€ marking in the upper-left corner, which is necessary for shipments containing lithium-ion batteries. I contacted Best Buy using eBayâ€™s â€œContact Sellerâ€ option to explain the issue and request a corrected label. Unfortunately, they responded stating they are unable to process a return label and referred me to their standard 14-day in-store return policy, which contradicts the eBay Refurbished programâ€™s terms. They have not provided a compliant shipping label, and the return window is closing. Since all communication with Best Buy was conducted through eBayâ€™s messaging system, I trust youâ€™ll be able to review the full conversation history directly. Iâ€™m hopeful that with your support, we can resolve this matter in line with the eBay Refurbished programâ€™s return policy.

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