Best Buy canceled my order but eBay still shows it as paid/shipping - what happens now?
Ordered a speaker from Best Buy on eBay on Aug 11. eBay shows it as paid and "shipping in progress" but when I contacted Best Buy directly, they told me they actually canceled the order due to going out of stock and already processed a refund.
The weird part is eBay has no idea about this cancellation. Best Buy explained they're just a third-party vendor and don't have access to eBay's payment system, so there's a disconnect between their systems.
I submitted a cancellation request through eBay and got this message: "We'll check to see if the seller can still cancel this order, and we'll get back to you. It will take no more than 3 days for the seller to confirm."
My question is - what happens if Best Buy doesn't respond to eBay's cancellation request within 3 days, even though they already canceled it on their end? Will I automatically get my refund, or am I stuck in limbo?
Anyone dealt with this kind of third-party seller situation before? The whole thing seems really confusing.
mudshark61369
·11 months ago@test.-36 ,
I just tried several advanced searches of sold item by best buy - bestbuy, best-buy, best_buy, best,buy. I found 2 sellers using that name, neither of whom had any sales dated August 11.
So do as @monica-sells asked and give us the ebay item number which can be found in your Order details under the item title It will look like Item number: 123456789123 Do not post the order number which has hyphens in it.
test.-36
OP11 months agothe vendor is this one @mudshark61369
https://www.ebay.com/str/officialbestbuy
monica-sells
·11 months agocan you provide the original item number for the listing?
test.-36
OP11 months agoUltimate Ears - WONDERBOOM 4 Portable Wireless Bluetooth Speaker with Waterpr...
Item number: 326346366263
Returns accepted through Sep 2, 2025.
@monica-sells @mudshark61369
monica-sells
·11 months agoIt does look a little confusing...but....
"...I submitted a cancellation request through eBay and got this message: "We'll check to see if the seller can still cancel this order, and we'll get back to you. It will take no more than 3 days for the seller to confirm...."
I think it is just a matter of time before the cancel comes through
in the meantime, the process marked as answered is correct
glorybells
·11 months agoWow, for being a major retailer, their feedback percentage is pretty bad, and from reading, it looks like they cancel a LOT of orders!
mudshark61369
·11 months ago@test.-36 ,
All you have to do is open your purchase history, click on the Order Details and look for the last estimated delivery date. If you haven't received the speaker by that date, the next day click on the More Actions button, that should open a menu, select I haven't received it from the menu and follow the prompts to file the dispute which will appear in your purchase history just above the item title. The seller will have 3 days to issue a refund, You can click on the dispute to see if it has been done. If their is no message stating a refund has been issued, on day 4 open the dispute, and click on the Ask ebay to step in button and they will issue a refund from the seller's account. Refunds can take 3-5 days to be returned to your payment method.
If you get a message from the seller asking you to close the dispute so they can issue the refund, ignore it. If you close the dispute you will not get a refund. Read the terms of ebay's Money Back Guarantee (MBG) in the link below.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
test.-36
OP11 months agoThank you. 🙂
cityslickercreations2004
·11 months agoI can't really make sense of your dilemma. Did you buy through Best Buy or no? You stated you contacted them directly (through ebay messages I hope) yet in the next paragraph they stated they were a 3rd party vendor. The seller that received your payment is the one responsible for this untangling this transaction.
FYI: Go to upper right corner on main ebay page. Hover over my ebay. Click on my purchases to find info about your purchase. It is 5th from top. You may need to open an INR case (Item Not Received) if your package or refund does not show up.
FYI: Go to upper left corner on main ebay page. Type in MBG (Money Back Guarantee.) You are covered for many things. >> Get acquainted with the MBG policy. << Not getting your item does not mean you are s.o.l. on a refund!
From this point forward, follow ebay's prompts. Do not contact the seller/ Best Buy. What they say does not matter.
test.-36
OP11 months agoThanks for the response! Let me clarify - I first contacted Best Buy support WITHIN the eBay app and they said "Your order has been cancelled. Your refund will appear on your original form of payment and may take 5-7 business days to process."
But my eBay order still showed as paid and "shipping in progress" even after that message. That's why I contacted Best Buy directly through their website for more clarity.
So I've gotten cancellation confirmation from Best Buy twice now, but eBay still thinks the order is active. That's the disconnect I'm dealing with.
test.-36
OP11 months agoWhen I spoke to Best Buy support, they said that they handled orders through a third party, but on eBay.
bestbuy directly support:
Customer Care agent: You place the order through eBay’s platform, and Best Buy receives the order as a third-party vendor. This is separate from BestBuy.com, meaning your order doesn’t appear in a Best Buy account unless you created one and linked it.
Customer Care agent: The order was placed through eBay, and we were simply eBay's fulfillment partner responsible for delivering the product on time, as we are their third-party sellers.
Customer Care agent: Since the order is already canceled from our end, you may contact eBay and mention that it has been confirmed on our side, so they will be able to help you with the refund details. Additionally, we have already processed the refund on our end.
Customer Care agent: If the order is canceled, Best Buy (as the seller on eBay) is responsible for initiating the cancellation and refund. However, we don't get an option to check the refund details on our end as the payment was done through eBay.