Bad experience | Buying | eBay Community

mfe.mau.z7qlvtg · 2023-05-03T17:13:35.841000Z

Dear Sirs, I am writing to protest the treatment reserved for me in relation to a purchase made. I believe your procedure did not work and I suffer the damage. I bought: Espresso coffee cup set. 12 pc cup and saucer Cuban Flag Tacita Cafesito Cubana NÃºmero de pedido: 15-09903-16857 to be shipped to my home in Mexico. To this end, you made me pay an amount to the Estafeta company, which you use for international shipments. You then informed me that the goods had been delivered to me, but in fact they had been delivered to Estafeta TX. I wrote to you to report the non-receipt of the goods (I have never asked for a refund) and you replied that it was not possible to proceed with the refund as the goods had been duly delivered (to Estafeta) and you suggested that I contact Estafeta to find out where was my package. Although I don't think the customer should contact the shipper, I wrote to Estafeta to find out how things were. They asked me for the Guide number and other data, reserving the right to inform me about the state of things. To my surprise, yesterday I received a communication from Estafeta informing me that my "order" had been canceled and I would be refunded the cost. After a long time (purchase made on April 4th), the result of this "purchase" is that: I bought and paid for an item that I never received (losing money), I wasted a lot of time writing to Ebay to Estafeta, to seller, I paid for a shipment that never took place (subsequently refunded). If all this is considered normal by Ebay, I am very puzzled and disappointed. I owed you so much to inform you.

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