Bad experience
Dear Sirs, I am writing to protest the treatment reserved for me in relation to a purchase made. I believe your procedure did not work and I suffer the damage. I bought: Espresso coffee cup set. 12 pc cup and saucer Cuban Flag Tacita Cafesito Cubana Número de pedido: 15-09903-16857 to be shipped to my home in Mexico. To this end, you made me pay an amount to the Estafeta company, which you use for international shipments. You then informed me that the goods had been delivered to me, but in fact they had been delivered to Estafeta TX. I wrote to you to report the non-receipt of the goods (I have never asked for a refund) and you replied that it was not possible to proceed with the refund as the goods had been duly delivered (to Estafeta) and you suggested that I contact Estafeta to find out where was my package. Although I don't think the customer should contact the shipper, I wrote to Estafeta to find out how things were. They asked me for the Guide number and other data, reserving the right to inform me about the state of things. To my surprise, yesterday I received a communication from Estafeta informing me that my "order" had been canceled and I would be refunded the cost. After a long time (purchase made on April 4th), the result of this "purchase" is that: I bought and paid for an item that I never received (losing money), I wasted a lot of time writing to Ebay to Estafeta, to seller, I paid for a shipment that never took place (subsequently refunded). If all this is considered normal by Ebay, I am very puzzled and disappointed. I owed you so much to inform you.
kathiec
·3 years agoAs stated above, no one from eBay will see your post.
EBay sells nothing. Ebay is a platform on which millions of individual sellers list their goods. It sounds like all of your communications were with the shipper and the seller, not eBay. So eBay had no idea what was happening because you hadn't told them.
All purchases on eBay are covered by their Money Back Guarantee. If tracking doesn't show delivery to your home, you need to open an item not received case. That's how you inform eBay. I'm happy you were refunded this time, but please acquaint yourself with the Money Back Guarantee for next time.
tinsoldierunderground
·3 years agoWe are not ebay, and no one from ebay will see your post. We are members of the ebay community, just buyers and sellers like yourself who try to provide help to members having difficulty on this site.