Authenticity Guarantee on Hermes Birkin
I have purchased a few Hermes Birkins on ebay with the authenticity guarantee program which I am grateful for as at least one did not pass their auth. However, each time, they seal the bag completely shut with their auth guarantee tag. I strongly feel this is inappropriate. On the Louis Vuitton bags I have purchased under this program they do not do that. I canNOT open the Hermes Birkin without cutting off their auth tag. They put it on the lock hole. This would be an issue if the inside was severely flawed and not as advertised on the inside. I am posting this in hopes that in the future they hang the auth guarantee tag from the handle like they do with the LV bags so that I can personally inspect the inside of the bag and inside seems in case I need to return it. It feels like cutting their tag off voids any chance of me returning it should there ever be an issue.
ajs_coins_and_alchemy
·3 years agoMy vague understanding is that you are not able to file a Not As Described return after it's passed Authenticity Guarantee. The process confirms it is Authentic and confirms it is exactly as described. (They scrutinize it...)
If a return is filed for other reasons, my understanding is it goes back through the authentication process and basically is reauthenticated before returned to the seller. If it doen't pass inspection, it will not be returned.
Again...this is my understanding, maybe someone will correct or add to this.
Not sure if removing the tag does anything, but your "flawed interior" and all sounds quite moot with the concept of the authentication process.
wdwlover2017
OP3 years agoThese are 10k plus handbags. If the seller did not disclose stains on the inside or nonfunctioning zipper, that does not mean it is "not authentic" but it would significantly reduce the worth of the bag. They should not seal it shut. We should be able to inspect something that costs this much ourselves too. I was under the impression they just say authentic or not.
ajs_coins_and_alchemy
·3 years agoNo, the authenticator (to my understanding) scrutinizes not only authenticity but accuracy of matching the listing. I mean, if it's listed as "new" then it has to be in NEW condition. If it has flaws anf you list as such, I don't know at what level you need to detail each and every flaw. What level of detailing/listing/pictures of each flaw...dont know.
I say this because I've read tons of posts about people (sellers) complaining items got kicked back to them for super minor flaws that apparently weren't disclosed in the listing. Like one little scratch or one little defect...
Admittedly I've never sold with authenticity guarantee, i have 2 items listed that if they sell will go through that process, but this is all my understanding from what ive read on the forum. Ive also read buyers getting items they attempted to return kicked back to them for "not being in the same condition as when purchased". Someone bought some authenticated Jordan shoes or something and upon returning the authenticator kicked them back because the "soles were dirty" or something saying they had been worn. So forget anything else I know... if the bag was stained and not disclosed in the listing, and passed the process, and you tried to return it the authenticator may kick it back saying you stained it. They aren't going to let that inevitability happen. So they scrutinize before they send to you. Protecting buyer & seller.
ajs_coins_and_alchemy
·3 years agoOk, yep, I read up further on Authenticity Guarantee. They inspect for authenticity and matching listing.
Your hypothetical situation is if a seller doesn't disclose flaws/stains etc. That would be a "Not As Described" Case. EBay's Money Back Guarantee DOES NOT cover "Not As Described" cases for items that passed Authenticity Guarantee. For your situation, your purchases are eligible for return if the seller has a return policy (accepts returns) or if the item is damaged/lost in transit. They don't accept cases for Not As Described, inferring because it's already passed a 3rd party confirmation that it is as described. Anything returned does have to pass a 2nd round of authentication and verification that it is in the exact same condition as when sold/first authenticated.
valueaddedresource
·3 years ago@ajs_coins_and_alchemy this is not exactly correct - eBay has different policies for their various authentication programs and "final sale" only applies in some situations, depending on the terms for that specific authentication program.
For handbags, eBay Money Back Guarantee doesn't apply for NAD only if the item is "final sale" which requires it to have been listed in "new with tags" or "new without tags" condition and have a no returns accepted policy.
If the bag in question is not "new with tags" or "new without tags", the eMBG still applies for NAD, even if the seller does not accept returns.
https://pages.ebay.com/authenticity-guarantee-handbags/
Can I return items purchased with Authenticity Guarantee?
You can return an item for any reason if the seller accepts returns and the return is requested within the seller's stated return window.
In the unlikely event that you receive an item that does not match the listing you can return the item as long as it is not considered final sale and the return is requested within the eBay Money Back Guarantee time frames.
What is Final Sale?
For items that are eligible for Authenticity Guarantee, an item is Final Sale when both of the following criteria are met:
The seller doesn't offer returns or the return request falls outside the seller's stated return window, and
The item condition is "New with tags" or "New without tags".
Does the eBay Money Back Guarantee protect authenticated items?
Authenticity Guarantee purchases are covered by eBay Money Back Guarantee when all eligibility requirements are met, and when:
The item is not received
The item arrives damaged, or
The seller doesn't fulfill their return policy as stated in the listing.
For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described, when the item is considered final sale.
ajs_coins_and_alchemy
·3 years agoI missed the word "and".
wdwlover2017
OP3 years agoThat makes sense. It just kind of stinks as I tend to buy Japanese bags as they have higher counterfeit screening from what I have been told. But they have poor English and they just do a generic rating. Sometimes they just put Grade D bag or something like that. But someone's idea of Grade D may be different than another. A few of these sellers accept returns for whatever reason you dont have to say why. I worry that cutting this tag off may void that return policy from the seller who could say it is a different bag or whatever.
ajs_coins_and_alchemy
·3 years agoNow you've entered an arena outside of my expertise 😅😅
I grade coins, not handbags. There is some variation in grading, but honestly not that much. Most of it is people's "opinions" (whatever makes them earn more money as a seller or pay less as a buyer...) ... actually I could go on and on... ugh 😮â€ðŸ’¨ðŸ˜®â€ðŸ’¨ I just wished everyone worked off the same standard and was honest about it. I just follow exactly what the top 2 Third-Party Grading Services do, I don't go rogue like so many others.
fab_finds4u
·3 years agoYou are correct. GUCCI/Balanciaga make brand new "destroyed" sneakers and eBay failed them for being "worn."