Accurate negative feedback removed after seller delayed resolution—why? | Buying

duecktrader · 2026-06-29T14:33:33.468956Z

I'm looking for advice on whether this is how eBay is supposed to work.I purchased a used auto part that arrived damaged and leaked coolant due to pitting in the sealing surface. I reported the issue well within the 30-day return period and provided clear photos documenting the defect.Instead of resolving the issue, the seller repeatedly delayed things by offering a replacement, asking me to verify my shipping address (which I did), promising tracking within 3 business days, then providing a tracking number that showed delivery to Puerto Rico instead of my confirmed Miami forwarding address.I documented all of these conversations and submitted screenshots in the return request. After weeks of delays, the seller ultimately denied the return just before my eBay options expired, stating they only support a 30-day return period—even though I had reported the defect before those 30 days were up and had been following the seller's requested replacement process the entire time.I then left factual feedback describing exactly what happened. Shortly afterward, the seller appealed the feedback and eBay removed it.Am I missing something here? It seems like a seller can simply delay the process until the return period expires, deny the claim based on time, and then even have accurate feedback removed. Has anyone had success getting eBay to review a situation like this?

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Accurate negative feedback removed after seller delayed resolution—why? | Buying | eBay Community