Request for Guidance and Manual Review – Permanently Restricted Selling Account
Hello eBay Community moderators,
I’m hoping an experienced eBay moderator can help provide some guidance regarding my permanently restricted selling account.
My account is registered under the name Sergio López Galindo, with the eBay username serlpezg_0, and the account is based in the United States. My selling privileges were permanently restricted on July 15, 2024, following an earlier temporary selling restriction.
The initial restriction notice stated that eBay had identified activity that it believed presented a risk to the eBay community. At that stage, I was informed that my selling privileges were temporarily restricted and that I needed to provide proof of delivery for the items I had sold by uploading tracking information. The notice also instructed me to respond after completing the requirements so that eBay could review the account, while noting that additional information could potentially be requested.
Unfortunately, the matter later progressed to a permanent selling restriction. The permanent restriction notice again stated that eBay believed activity associated with the account was putting the community at risk. It explained that my selling privileges would no longer be available, that listings had been removed, and that any new accounts I created could also be restricted.
I completely understand and respect eBay’s responsibility to protect buyers, sellers, and the wider marketplace. I also understand that eBay has systems in place to identify activity that may create risks. However, I would genuinely appreciate clarification regarding what specifically caused the account to be considered a risk and whether there is anything further I can provide to address the concerns.
I have previously contacted eBay Customer Support by phone in an attempt to understand the situation and was informed that an appeal was not possible. I have not previously submitted a formal written appeal requesting a comprehensive manual review of the account.
I am therefore asking whether an eBay Community moderator or another appropriate team member can review the situation and advise me on the correct available path to have the account reconsidered. If there are outstanding documents, delivery records, account information, verification requirements, or corrective actions that I need to provide, I am willing to cooperate fully.
My intention is not to bypass eBay’s policies or procedures. I am simply asking for an opportunity to understand the reason for the permanent restriction and, if possible, have the account reviewed by the appropriate team based on the complete circumstances.
I would sincerely appreciate any guidance on what steps I can take from here or whether this case can be escalated for a manual review.
Thank you to anyone who takes the time to read this and provide guidance.
