Permanently Suspended eBay Account – Request for Moderator Review and Clarification
Hello eBay Community,
I am seeking assistance and guidance regarding the permanent suspension of my eBay account, greencodeuk-com, which is a UK-based account using the eBay username greencodeuk-com.
My account was permanently suspended on September 20, 2026. I did not receive any warning or previous notification identifying a specific policy violation before the permanent suspension was applied. The suspension message stated that my account had been permanently suspended because of activity that eBay believed was putting the eBay community at risk.
I understand and respect eBay's responsibility to protect buyers, sellers, and the overall marketplace. However, my concern is that the suspension notice does not clearly identify what specific activity, listing, transaction, or policy issue caused eBay to reach this decision. Without knowing the specific concern, I have not been given a meaningful opportunity to understand what went wrong or what corrective action may be required.
The notice also states that my selling privileges have been removed, my listings have been taken down, and that any new accounts I may create could also be suspended. Because this is a permanent restriction, I would really appreciate clarification regarding the underlying reason for the decision rather than simply being told that the account presented a risk.
For additional context, I had been using AutoDS for approximately two months in connection with my eBay activities. I am mentioning this because I believe it may be relevant to understanding my account activity, but I do not want to incorrectly assume that this was the specific reason for the suspension since the suspension notice did not identify AutoDS or a particular activity as the cause.
After receiving the suspension, I contacted eBay by phone to try to understand what had happened and to determine whether the decision could be reviewed. This was my only previous attempt to seek clarification before pursuing this matter further. I was not provided with a specific explanation of the activity that resulted in the permanent suspension.
I am therefore respectfully asking whether an eBay Community moderator can review the situation or advise me on the appropriate channel for requesting a proper review by the relevant eBay team.
If there is a specific policy, activity, listing, account behavior, or verification issue that resulted in this suspension, I would genuinely appreciate knowing what it was so that I can understand the concern and provide any necessary explanation, documentation, or corrective information.
I am willing to cooperate fully with eBay and provide any information required to verify my account and demonstrate compliance with eBay's policies. My intention is not to bypass eBay's safety measures, but rather to understand the reason for the permanent restriction and have the decision reviewed based on the actual circumstances of my account.
If a moderator can direct me to the appropriate process or escalate the case to the relevant team for a further review, I would be extremely grateful for the assistance.
Thank you to the eBay Community moderators and members for taking the time to read and consider my situation.
