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Zero service
Summary: cheme_26 expressed frustration with eBay, citing difficulties in reaching customer support and feeling undervalued as a customer. lady_madonna responded by offering guidance on how to contact eBay support, including using a specific link for customer service, utilizing chat bots, and seeking assistance through social media.
This is why I don't spend a lot more money on ebay. The company has gone down hill and now you can't even reach out to them directly when needed. You have to post to the "community"...translation: "we don't care about helping anyone". I would buy a lot more things on ebay if I felt the organization gave 1 ounce of care about their customers. I shop online all the time, I just limit my choices to doing business with those who I feel have my back which is the opposite of that I feel with regards to ebay.
lady_madonna
Mentor2 weeks ago · EditedMost questions/issues can be correctly addressed here by the experienced and knowledgeable Ebay Mentors.
Here's how to contact an Ebay general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F
cheme_26
OP2 weeks agoThanks for the response. I think it's absurd that any company makes it's customers "WORK" to get in touch with them. 5 freaking steps with God only knows how many additional steps if I'm repeating multiple steps. ANY company worth anything has a simple one button click option that takes them directly to a live agent/associate, etc. to be helped. As mentioned, I'd do a lot more business if eBay were easier to do business with.