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mam98031
Mentor1 year agoInternational sellers are being put in a very bad spot. July of last year Ebay changed their requirements for your seller stats. And they are hard to stay out of trouble. Lots of International sellers are getting in trouble with this updated rules.
https://export.ebay.com/en/regulations/ebay-policies/shipping-performance-policy-item-not-received-rate/
We here can't really help you with this. This isn't Ebay you are talking to. We here are Mentors. Experienced members that volunteer our time to come and try to help those that need a little helping hand.
Unfortunately this is something you need to work directly with Ebay to resolve. I sincerely wish we could help. I wish you nothing but the best.
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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
mfelahi
OP2 years agoAfter evaluating your transactions, your account's shipping performance does not satisfy the requirements of the Shipping Performance Policy - Item Not Received Rate.
The restriction that will be applied to your account:NO SELLING PRIVILEGE
The evaluation result can be checked by eBay seller dashboard https://export.dashboard.ebay.com/
Thanks,
eBay
( This message reciving 3 to 4 days later )
twinkling.smile
·1 year ago@mfelahi
Were items not received? Did you refund the buyers?
Did you ship in time, as promised in your listings?
mfelahi
OP1 year agoI am sending all oders 1 to 2 ordes not recived i am refunding
tell me how to resolve it .
twinkling.smile
·1 year agoAfter you refunded these buyers, you can contact eBay again, if necessary. Maybe your limits get lifted automatically.
mfelahi
OP2 years agoi will go to ebay facebook profile i am sharing my problem ebay say go to ebay customer service
twinkling.smile
·2 years ago@mfelahi
I suggest to contact eBay's Customer Service via Facebook or Twitter.
Find how to send eBay a private message on https://Facebook.com/eBay or https://Twitter.com/AskeBay
If you don't have an account, your have to make one. Facebook is the easiest.
Don't ask why this happened. Ask what you can do to solve this.