Just a side comment on your return and refund statement in the description. No returns does not mean No refunds. And No Returns does not mean no Returns if a Buyer files one of two return claims through eBay. Those would be:
-Arrived damaged
-Not as described.
We see this a lot on the No returns accepted policy, Sellers think they will never have anything returned when in fact many Buyers know those two claim types I mentioned ... that means YOU will be forced to pay for a return shipping label and then have to refund the Buyer when you get the item(s) back.
@glynnj48 The eBay international shipping team handles these types of issues.
If you tell me the package size and weight I can let you know if it will qualify or not based on those requirements. Note that dimensional weight is not ACTUAL weight of the package but based on package size.
The following requirements apply to items shipped through eBay International Shipping:
Items are physically located in the US and listed on eBay.com
Items are eligible for export and the cost doesn't exceed $2500 USD
Packages should not exceed:
48 inches in length, 84 inches in length and girth
44 lbs. in billable weight (not actual weight) for all countries except Canada (maximum billable weight for Canada is 66 lbs.)
If you wish to have an agent call you>>>
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
It probably doesn't qualify for the eBay international Shipping Program due to either package weight, size or category. You can contact the eBay International Shipping Team to find out why your item is not allowed if you think it meets the requirements stated on this page>
Here's how to contact the shipping team>> ebayinternationalshipping@ebay.com They can only be reached by that email address and will respond during the week.
mr_lincoln
Mentor2 years agoHi @glynnj48
Just a side comment on your return and refund statement in the description. No returns does not mean No refunds. And No Returns does not mean no Returns if a Buyer files one of two return claims through eBay. Those would be:
-Arrived damaged
-Not as described.
We see this a lot on the No returns accepted policy, Sellers think they will never have anything returned when in fact many Buyers know those two claim types I mentioned ... that means YOU will be forced to pay for a return shipping label and then have to refund the Buyer when you get the item(s) back.
glynnj48
OP2 years agoI Need EBAY To Call me
comics-scifi-collectibles
Mentor2 years ago@glynnj48 The eBay international shipping team handles these types of issues.
If you tell me the package size and weight I can let you know if it will qualify or not based on those requirements. Note that dimensional weight is not ACTUAL weight of the package but based on package size.
The following requirements apply to items shipped through eBay International Shipping:
If you wish to have an agent call you>>>
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/
comics-scifi-collectibles
Mentor2 years ago@glynnj48 Is this the listing>>
https://www.ebay.com/itm/386292259853?hash=item59f0d01c0d:g:HlIAAOSwP-tlPp-7
It does not have any international shipping.
It probably doesn't qualify for the eBay international Shipping Program due to either package weight, size or category. You can contact the eBay International Shipping Team to find out why your item is not allowed if you think it meets the requirements stated on this page>
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
Here's how to contact the shipping team>> ebayinternationalshipping@ebay.com They can only be reached by that email address and will respond during the week.
glynnj48
OP2 years agoI Need Help with This