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Wrong tracking carrier used
I used FedEx in error instead of USPS for an item I sold. Now I can not edit the item to change the carrier. Any ideas?
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I used FedEx in error instead of USPS for an item I sold. Now I can not edit the item to change the carrier. Any ideas?
comics-scifi-collectibles
Mentor2 years ago@cusickrich Where are you trying to edit it? I see a sold listing that had USPS.
Have you already purchased a shipping label? If you don't want to use Fed Ex you can void it, customer service will issue a refund for it since Fed Ex doesn't charge eBay until the item is scanned in by Fed Ex. OR you can just ship the item with Fed Ex, just let your buyer know of the change in delivery service.
You can void the label within 5 days of purchasing it from the actions drop down menu next to the label on this page>
https://www.ebay.com/ship/labels/seller-hub
With USPS and UPS this is true but you can ask eBay for a refund of the Fed Ex label after you void it.
https://www.ebay.com/mes/transactionlist?sh=true
Let me know if I am understanding the problem correctly.
cusickrich
OP2 years agoHi, I meant to mark my order shipped via USPS but mistakenly marked it shipped as FedEx. I have been trying to update via selling hub, but it won't accept the changes.
comics-scifi-collectibles
Mentor2 years ago@cusickrich Did you enter the tracking number? That's what matters.
You can revise a tracking number once it's added. You can select ADD under the current tracking number and add it again and select the correct carrier. Not sure if it will accept the same number again with just a carrier change.
If you use eBay labels they cost less and the tracking is automatically uploaded.