Wrong item sent, what do I do if seller doesn’t respond?

Question

I ordered a men’s Masters polo and recieved a basket ball jersey (also about 4 sizes to big).. I have contacted to seller but not heard back… do I have any other options?

comics-scifi-collectibles · Answer

@robindumasroark Sorry your item is not as described. File a return request case. Do NOT use the reason doesn't fit or the seller can deny the return.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request for most categories AND 3 days for Trading Cards.

Here's what you need to do:

Open a return with the reason doesn't match description or photos.

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.