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Wrong item sent to my house the case was closed without any follow-up questions or allowing me to se
Cannot get a hold of eBay for crap keeps going to an automated system and telling me at 11:00 that they are still not open and that they cannot help me getting super frustrated and about to turn this into the better Business bureau
2 comments
eburtonlab
Mentor1 year ago@jamehok0
What kind of case did you file and when did you file it?
If you filed a "not as described" return, the seller is required to either refund you directly or provide for tracked, return shipping and refund upon return. If the seller does not cooperate, after three business days you should be able to ask eBay to step in up until twenty-one business days from starting the case.
If you filed an "item not received" case, the seller wins by providing tracking that shows delivery. In that situation, you should still be able to file a "not as described" return as long as you are still within thirty days of receiving the item.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7
lady_madonna
Mentor1 year ago@jamehok0
Did you file a Return Request? If so, why was the case closed?