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Wrong Item Sent to Buyer
I had a listing error in the title of the item so the buyer received a different product. Because the item that was sent to her was expensive I told her to open a return so I could send her a label to ship the item back. I told her because it was an expensive item that I sent her I would have to wait to get it back to refund her. She is demanding her money now. Do I have seller protection to wait for the item to be returned before issuing her a refund? Can she will retaliate with negative feedback if I don't refund immediately? So, should I refund her immediately or wait for the item to come back first?
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