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Wrong item sent & can't get it returned
We sent wrong item to buyer by mistake, and next day, we sent buyer the correct item and a message asking her to return package to us, and also sent funds to her for shipping cost. Tracking shows both packages were delivered same day. We sent her another message, but received no reply. We reported this to Ebay, and they said wait 48 hrs. We contacted Ebay again, this time they said to wait 72 hrs. After that, we contacted Ebay; they said they can't do anything and suggested we call the buyer directly. We called and got voice mail only. At this point, the buyer has both items and the additional money we sent for postage and will not reply to us! We also had to send a refund to the other buyer whose item was sent to the wrong address. Any advice will be greatly appreciated. Thank you.
disneyshopper
Mentor2 years agoI'm sorry to hear that you tried to make it right with the buyer. This is how it should have been handled:
The easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.
Then you relist the item, send the buyer the new item number, buyer purchases and pays for the item, and you then send the correct item to the buyer.
landn2000
OP2 years agoThank you for your reply, however, this is not the issue. The buyer has 2 packages and additional money for shipping cost, and refuses to reply to us!