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Wrong item sent
A seller sent me the wrong item, which was also packed very poorly.
They ask me to send the product back, and they will refund me the fee.
They are refusing to refund me the UPS fee that I have paid
They also gave me a hard time getting a refund after they got the product back
1 comment
mudshark61369
Mentor3 months ago@patl98 ,
When you receive the wrong item all you have to do is go to your purchase history click on More Actions, then Return item and from the drop down menu select Wrong item sent. The seller will have 3 days to either send you a return shipping label or issue a full refund if they do not want to pay the return shipping cost. If they make excuses tell you to pay the return shipping or do not respond at all, on the 4th day, go to your My ebay page click on Returns and then click on the Ask ebay to step in button. They will process a full refund and you will not have to return it. All of this is covered in ebay's Money Back Guarantee (MBG) policy. Open the link below to see how it works and the time frames for using it. You may want to save/bookmark it for possible future use.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
Since you do not do a lot of buying on this site, you need to learn how to vet your sellers before buying from one. Open the link below, click on Go To Best Answer then read how to check a sellers classic view feedback profile.
https://community.ebay.com/t5/Buying/I-am-new-to-eBay-How-do-I-know-if-a-seller-is-trustworthy-I-am/m-p/35202197#M528253
Never go by a seller's feedback percentage alone!