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Wrong item sent
I ordered a pair of shoes. The buyer sent me a corset! Obviously mixed up the orders. I contacted the seller. Is there any customer service at EBay to straighten this out?
2 comments
jacbarcollectibles
Mentor11 months agoCustomer service cannot straighten this out since eBay did not ship the item. Sellers ship their own items and are the only ones who can correct the mistake. If they do not cooperate with you then you need to open an "Item not as described" case.
You have 30 days from the date of delivery to open an “item not as described caseâ€. This overrides the sellers return policy. Go to your Purchase History and find the item. Then under “More actions†click on “Return item†and then select the reason for the return as “doesn't match description". It may ask you to attach a photo so the seller and eBay can see what was received. After this time has passed you would have to go to your payment source to see what help they can give.
rfmtm
Mentor11 months agoOpen a Return Request for an ITEM NOT AS DESCRIBED, wrong item. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.