Wrong item sent

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Two shampoos were sent, one should have been the conditioner. First message from seller, saying their mistake, I should keep the wrong shampoo, and they would refund 1/2 the money. Now I should return both products to get a refund, I guess with me paying g shipping. The number is: 305429672159

pattkin27

21 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

jtzvwbug

Mentor2 years ago

🐞 Community Volunteer | USA |160 View listings

@pattkin27

No. Not if you open a "Not as described" return. You'll need to ship back both of the shampoos.

Find the item in your Purchases.
Select Return this item from the menu on the right.
Select your reason (Not As Described) for the return and enter a comment about why you're returning it.
If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item for, and showing any scratches or defects. Make sure to follow our Images, video and text policy when you're uploading images.
Select Confirm return.