Wrong Item Received.

Question

I received the wrong item, a bottle of cologne instead of an expensive brush. I am unable to download photos currently as proof. I contacted the seller who has not replied. Any suggestions for rectifying this issue without photos?

wooden_flower · Answer

@turntogod

Customer service can help you open a return without photos.

Here's how to contact eBay general customer service.

1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST