Wrong item received

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Listing stating item was an OtterBox iPad case. I received a pure gear iPad case. Seller declined return. How do I reach out to eBay for the moneyback guarantee?

melissadiane27

240 View listings

Posted 1 year ago·Last reply 1 year ago

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an-57470

·1 year ago

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@melissadiane27 wrote:
Listing stating item was an OtterBox iPad case. I received a pure gear iPad case. Seller declined return. How do I reach out to eBay for the moneyback guarantee?

@melissadiane27

You open a return request citing â€œitem not as described.â€

This will require your seller to either issue a prepaid return shipping label, or to issue a full return, instead.

If the seller sends the return label, then you will receive a full refund once the item is returned. The seller has up to 72 hours to issue this refund.