Wrong item received

Question

Hi all, hoping somebody can help with my issue. I purchased a record before christmas and the seller sent me the wrong record. I messaged them and they said they were sending the correct record. By end of Jan/beginning of Feb, that had still not arrived so i messaged the seller for an update and they said they would check tomorrow and come back to me. They never did so i've messaged a few more times since then to ask for an update, or to receive a refund and I will send the incorrect record back, but they are just ignoring me now. I can't seem to raise an issue with ebay because of the timescales, it doesn't appear as an option for me. Please can someone advise as to what to do

Thanks

eastlaneave · Accepted Answer

I'm sorry that happened. @lukewigley

What you should do now is

1) Leave appropriate feedback for the seller, if you are still able to (it may be too late)

2) File a chargeback through PayPal if you used them to pay

3) File a chargeback through your credit card, if you didn't use PayPal.

(If this happens in the future open a return case within 30 days.)