Locked
Discussions in this board are limited to the original poster and Community Mentors
Wrong item
received different item than purchased
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
received different item than purchased
eastlaneave
Mentor1 year ago@ladysasquatch
I am sorry that happened!
First, contact the seller to see if they accidentally switched packages.
If the seller can't help, you should open a Return Request.
The reason could be "Doesn't Match photos and description" if the item you got was not what was shown and described.
You can open your return request here. Just click the photo and follow the instructions.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066
-- You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
-- Here is a help page where you can learn more:
https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667
Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.