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Wrong country for item location - I AM GOING MAD
I've been dealing with this issue where each item I list via the website defaults to Germany instead of the US. The zip code is correct but somehow it defaults to Germany therefore it auto populates a city in Germany based on the US zip code. It causes issues with shipping calculations via the website so I have to change it manually every time and it causes the iOS app to be unable to list the item entirely because item location doesn't match my account or something like that.
I've followed all help articles and I've followed community topics and Reddit threads. Nothing describes my exact problem. I've updated all addresses, including my shipping address, return address, billing address, etc. I've updated the settings in the iOS app as well. I've even gone and added a new address, then made it primary and removed the old one even though they look identical.
The account was originally created almost like 20 years ago in Germany but I've been selling in the US for over 10 years without issues. This only started within the last year or so.
I've already contacted Ebay and they wanted to look into the backend via an IT ticket but I have not heard back yet. I may have to contact them again. In the meantime I am curious about any other advice this community may have.
eburtonlab
Mentor4 months agoThe account was originally created almost like 20 years ago in Germany
I would suggest creating a new account in the US rather than using an old account originally created in Germany if you are experiencing problems that eBay is unable to fix.