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wrong car parts
what to do when seller sends wrong part?
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Discussions in this board are limited to the original poster and Community Mentors
what to do when seller sends wrong part?
eburtonlab
Mentor1 month ago@shellys2
File a "not as described" return, then return the item at the seller's expense for a full refund. If the seller does not cooperate at any point, after three business days, ask eBay to step in and force a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
shellys2
OP1 month agopaypal refused, even though seller admitted wrong part, even ebay suggest this part fitted my car.
eburtonlab
Mentor1 month agoDid you return the part? PayPal has a decent return policy for items that are not as described, though you should have tried to go through eBay first, as the seller would have been required to provide shipping or else refund you directly. Once you open a case with PayPal, eBay can no longer help.
If you funded the transaction using a credit card, you may still have recourse, but be sure you understand all the terms and conditions, as that is likely your last option for a refund.
shellys2
OP1 month agoMy main concern is Ebay is still promoting this part for vehicles it does not fit
eburtonlab
Mentor1 month agoReport the listing to customer service directly or use the "?" icon in the listing to report the incorrect fitment.
shellys2
OP1 month agohow do you contact customer service directly?
eburtonlab
Mentor1 month agoTo contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue. To get a call back in Australia, make sure you are starting from the Australian eBay site.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/