Locked
Discussions in this board are limited to the original poster and Community Mentors
wrong adress
My customer put in the wrong adress. What do I do?
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
My customer put in the wrong adress. What do I do?
disneyshopper
Mentor8 months agoYou will need to go to your Seller Hub > Orders > Awaiting shipment
Locate the transaction. Click the 3 dots, select to Cancel Order due to Problem with buyer's address. The buyer will be refunded. Relist the item, send the buyer the new item number. Buyer repurchases the item, and this time, when s/he sees the SHIP TO address, click the CHANGE link and make the change to the ship to address the buyer wants to use and then complete payment. Sellers need to send to the ship to address attached to the payment to keep their seller protection.