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Working with my disabilities
Summary: just-breathe is seeking assistance to contact a customer service representative due to difficulties understanding recent changes because of disabilities. Despite eBay's promise of quick help or connection to an agent, they are stuck with automated options and unable to reach a human agent. lady_madonna provides a step-by-step guide to bypass the AI and request a call back or live chat, including an option for contacting customer service via social media.
Is there any way to get in touch with a CS rep, I have several disabilities that I need to speak to someone about because I can not understand all the changes that have taken place over the past year.
I even looked for help and eBay stated, “Will quickly get the help you need or we'll connect you to an agent.” I could never get past the AI with a click on your problem. There is no place for someone who is handicapped to get a human agent to help.
Thanks for the help
mr_lincoln
Mentor3 weeks agoHi @just-breathe
What changes are you talking about that you do not understand?
lady_madonna
Mentor3 weeks agoHere's how to contact a general customer service agent:
Click this link>
1. https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
OR Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
6-6 Pacific Time M-F