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Wont let me return an item because i purchased it under guest
I have an item, I purchased. It doesn't fit. However because it was purchased under guest it says it can't find it even though I have an order number. They the seller tells me it's a ebay problem not a seller problem. This is the kind of bull**bleep** that show ebay being full automated is a **bleep** joke. If anybody has a number I can use to contact an ebay human being that would be amazing. Thanks rdc31404@gmail.com thats my email, no spammers or solicitation just a number to call. Don't use my email or I will turn it over to military CID were I work and have it tracked with a cease of action. Any help is appreciated.
1 comment
eastlaneave
Mentor1 year ago@rdc314043
To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. This is the email eBay sent at the time of your purchase with all your order details. The subject line starts with "Order Confirmed".
If you don't have that email, you can request another copy of the order confirmation email on this page:
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
(you need to be logged out from your eBay account when you request this email)
Once you have the email, you can follow the process on the above page to talk to the seller.
You can also open a return request (to get a return label)
1) Select View order details in your order confirmation email.
2) Select Return item.
3) Select your reason for the return and select Next.
4) You can add a message to the seller and also upload up to 10 photos showing the item's condition.
Select Confirm return.