winning bidder is not paying

Question

One week after bidding concluded the winning bidder has not paid and will not respond to messages.

What is there to be done? Should I offer the item to previous bidders who bid less than the final winning bid?

jacbarcollectibles · Answer

You need to take care of this sale first. Buyers have four full days (96 hours) to pay for their items. If they do not pay within the four full days then on the fifth full day you can cancel their purchase. To do this you find the item on your sold item list and from the drop down menu you select cancel purchase. Make sure to use the reason "Buyer has not paid" as this gets your final value fee refunded and the buyer receives an unpaid item strike on their account. This reason option will not show up until four full days have passed so if you do not see it then you are too early to cancel the purchase.

Then you can safely make second chance offers to the under bidders.

comics-scifi-collectibles · Answer

@llol-69 As a fellow seller I know how frustrating non paying buyers can be.

When a buyer doesn't pay you can cancel the sale after 4 FULL DAYS so on the 5th day cancel as buyer hasn't paid. This gives the non-paying buyer a strike on their account and they also will not be able to leave feedback. Then you relist OR do a second chance offer.

If the buyer receives 2 or more strikes in 12 months then they are blocked from auctions or best offers for one year ( as long as the seller sets this up in account settings) and can only make immediate payment purchases, if they get too many strikes then eBay may remove the buyer from the site.

Do not send an invoice or it starts the clock over again for when you cancel as buyer hasn't paid. eBay sends payment reminders.

Unpaid items:

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=1

Add the buyer to your blocked buyer list:

https://www.ebay.com/bmgt/BuyerBlock?

Have you set up your buyer requirements in account settings?

Click this link: https://www.ebay.com/bmgt/buyerrequirements Then block buyers with 2 or more unpaid items in 12 months.

If you are not shipping internationally also block buyers in locations you do not ship to.

Then at the bottom of the screen look for buyer Payment Requirements put a check next to both of these:
Require buyers to provide a payment method before they place a bid.

Require buyers to provide a payment method before they make an offer.
These settings will cut down on your non paying buyer issues.

If you require payment prior to bidding on an auction AND allow invoice requests then buyers have up to 7 days to keep shopping and combine shipping.

If you do NOT allow invoices then the buyers auto payment will be charged one hour after auction.