Locked
Discussions in this board are limited to the original poster and Community Mentors
Why would ebay cancel my refund? B
I ordered an item that was listed as new. Not the case. Contacted the seller and was refunded. The next day ebay cancelled the refund. Going round and round with the seller. She says she’ll call eBay. Still no answer. Tried going through PayPal. No help there. Any insights why eBay would cancel a refund???
1 comment
comics-scifi-collectibles
Mentor2 years ago@boatinglori36 If you tried to file anything with PayPal then eBay can no longer help you.
If you didn't then this is how to contact eBay customer service. I recommend social media.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK: https://www.ebay.com/help/contact_us?id=4191&st=10
2. Click Automated chat on the left hand side of the screen. ( Trust me)
3. Type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the correct department. If the bot asks another question after you answered type AGENT again. Then you will see the option to request a call back or live chat.
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
4. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/