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Why won’t they allow me to upload any videos?
I made a 58 second video of my dancing singing, Kentucky Derby hat and they only allow me to upload photos not my video and I can’t get through to anyone at eBay to help me or tell me what’s going on. there’s nothing offensive or rule breaking in my video and I can’t list my item without the video. What do I do?
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comics-scifi-collectibles
Mentor10 months ago@pbilling-us If your video is rejected try adding one that is at least one minute. I know that this seems odd but sometimes to does work.
Video Format Requirements
The maximum supported video size is 150 MB
The maximum upload resolution is 1080p
Supported output resolutions are 240p, 360p, 480p, and 720p
MP4 file types- MPEG-4 Part 10 or Advanced Video Coding (MPEG-4 AVC)
Providing links to YouTube or other video platforms is not supported
Listings with variations do not support videos
You can not revise an active listing that has bids, open offers, or less than 12 hours left on an auction. If none of those rules apply AND you created the listing using the Advanced Listing Tool in Seller Hub. You just upload the video in the add photos box now.
You need to use the Advanced Listing Tool that is located in Seller Hub to have the add video option in the photo section when CREATING your listing on a computer.
To access Seller Hub:
1. Go to https://www.ebay.com/sh/landing
2. Click Start Using Seller Hub
3. Then, go here to your active listings page to create a listing:
https://www.ebay.com/sh/lst/active and click the blue Create listing button near the top, right-hand side of the page.
Adding a Video Help Page