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Why the customer service sucks in this platform?
I've been trying to talk to an agent on this platform and the stupid bot keeps telling me that there are no agents available at this time; it's 10am EST. How is that possible?
Any phone number where I can talk to an agent or call ebay to solve this issue? I need help to get a refund about a product that I received. Unfortunately, it arrived in bad condition and it doesn't work.
The seller doesn't reply my messages and I want my money back.
Any advices?
Thanks.
3 comments
gabob1457
OP1 year agoThanks for the help people! I filled a complain about it the item that "not as described". I have to wait up to July 7th to get an answer from the seller. Now I'll wait patiently.
Thanks again!
eburtonlab
Mentor1 year ago@gabob1457
It is not necessary to talk to anyone to file a "not as described" return within thirty days of receipt of an item.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
The seller will be required to either refund directly or else provide for tracked, return shipping and refund upon return. If the seller does not cooperate at any point, ask eBay to step in after three business days, but before twenty-one business days from opening the return case.
evry1nositswindy
Mentor1 year agoeBay is based on the west coast, so 10amEST is 7am PST their time. You don't need customer service for this issue though.
Go to your purchase history and find the item. Click on return and choose item not as described. The seller has 3 business days to respond and issue a refund. If not, on the 4th business day, you can ask eBay to step in and they will force a refund. This is the eBay 30 day money back guarantee. It is automated, so no need for help. Also no need to message the seller. They cannot ignore a return/refund case from eBay.