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Why no help from eBay when a seller doesn’t respond to multiple contacts?
Why no help from eBay when a seller doesn’t respond to multiple contacts?
4 comments
fashionsandbeauty4u
Mentor1 year ago@nannysmiles1
Are you contacting the Seller to ask a question about a possible purchase? If so, eBay cannot force the Seller to respond to you.
Or have you already purchased something and there is an issue with the purchase? If you haven't received it on time, you can open an Item Not Received refund request. If it's been received but isn't as shown in the listing, you can open an Item Not as Described refund request. In either of those two cases, you would have 30 days to open the request.
nannysmiles1
OP1 year agoI’m trying to get an expiration date on an OTC product I’d like to buy. They’ve not responded in 4 attempts.
fashionsandbeauty4u
Mentor1 year ago@nannysmiles1
It is disappointing that the Seller is not responding to you. As mentioned, eBay cannot force them to contact you. I am sorry.
jacbarcollectibles
Mentor1 year agoSellers are not required to respond to contact from users although it is best if they do respond. Why did you want to talk to the seller?