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Why is there no option to make a complaint about ebay itself?
Yet again I ordered something it never arrived and you get stuck in a loop of wait for the seller to respond. The last time I had an issue it was the wrong item sent and you get stuck fighting with the seller and nothing gets done. And if you never get an order is weeks before you even get a refund. It takes two seconds for them to take your money but two or three weeks to get it back and in the process they make you wait before anything can even be done. Ridiculous!!!!
1 comment
wooden_flower
Mentor2 years agoYou do not have to fight with the seller.
If an item does not arrive -
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.
If the item you receive is not as described -
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he can not send a label, go to your case and click 'ask us to step in'.
It should not take weeks to get a refund for an item not received - 3 business days can be 5 calendar days, but then eBay should process the refund.
If a defective item needs to be returned, that refund will take longer, since the seller should wait for your return before refunding.
It isn’t a perfect system, but it works for the majority of cases. When it doesn’t you can speak to a rep for help.
To speak to customer service, use the link on the left side of this page “have us call you†- https://www.ebay.com/help/contact_us?id=4002&st=10
If you don't see 'have us call you' right under the chat link, click chat. Then at the bottom of the chat topics, click more, then click contact an agent.