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Why is there no clear way to reach eBay?!
I received a message from eBay stating that they canceled the sale of an item because the buyer is no longer a member. I've already shipped the item two days ago, here we are on the weekend the shipper is not open until Monday and trying to reach anybody at eBay is impossible. You would think for the steep fee's to sell on their platform (13.25% on car parts) that there would be some sort of customer support. Instead just a quick email telling me to handle it. Anyone ever run into this?
1 comment
eburtonlab
Mentor1 year ago@rygre-8280
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/