Locked
Discussions in this board are limited to the original poster and Community Mentors
Why is the eBay Corporate policy money back guarantee only applies to the buyer
Summary: manila68 shared their experience with a transaction where they shipped an order to a military address, and the buyer filed an Item Not Received (INR) case. Although the package was in transit, eBay partially refunded the buyer, and the case was closed. After the package was eventually refused by the buyer, manila68 sought a reversal of the decision, citing that eBay's policy should void the buyer's protection. Despite multiple attempts to resolve the issue, they have not received the payment or removal of negative metrics on their account.
April 30, 2026 I shipped an order ground advantage to an FPO APO Military address. May 9th the buyer filed an INR case against me. May 13 eBay partially refunded the buyer while the package is in transit. eBay closed the INR case .Appealed and eBay kept the case closed. I failed the Automated system estimated delivery of May 9 for a ground advantage shipping to a FPO APO Military address. June 22 the package arrived at the destination. June 23 the buyer REFUSED DELIVERY and signed. Reversal Appeal decision was done but the Agent failed to submit into my dashboard. Frontline agent still refused to follow the eBay corporate policy of Money back guarantee. with the buyer refused delivery her protection voids. Therefore in favor of the seller. I had asked several times for the $307.98 to be deposited to my eBay account and so far nothing. Negative metrics still in my account. INR case #5380679586. Tracking number 95366112273153610374371. Reversal INR # SR#1=506606042379.. I would like to know how a buyer who refused delivery received the money back guarantee eBay policy but not the seller who had followed all the instructions and met her obligations.
