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Why is my case getting put on hold repeatedly It simple I paid! The seller didn't send the item GIVE ME a refund!
Summary: narrowminded expressed frustration with eBay over an item they purchased that was never shipped and a case being repeatedly put on hold. krazzykats asked if they had filed a case on eBay. disneyshopper provided detailed advice on how to request a refund for an item not received and suggested actions to take if it's past the 30-day window, including contacting the credit card issuer for a chargeback.
How do you actually get HELP on ebay for an item that was never shipped to me no tracking the seller has ghosted me. I've had my case put on hold from a second time to "gather more details" here ate the details I bought an item with buy it now, the seller was slow to respond, now nearly a month later I'm still out my money while ebay does nothing, this honestly feels like ebay is trying to scam me out of my money or just holds it with thousands of others to gain interest, the dead end AI is of zero use.
comics-scifi-collectibles
Mentor3 weeks ago@narrowminded You need to go back to the refund request case and ask eBay to step in and help
disneyshopper
Mentor3 weeks agoGo to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.
If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.
krazzykats
Mentor3 weeks agoAnd you did file a case on eBay?