Why is it so hard to get a refund on a order not received ? Why don't you have a phone number ???

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Beware buying items from China,E-Bay don't want to help you getting a refund

mavrickman72

742 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

twinkling.smile

·2 years ago

328 View listings

@mavrickman72

Buyers are protected by the eBay Money Back Guarantee. They can request a refund if an item doesnâ€™t show up. Some sellers may also be able to send you a replacement. If you buy internationally with a long delivery period, a replacement is not a good idea.

First, check if the latest estimated delivery date has passed.

Then you have maximum 30 days to report the item you didn't receive. Three business days later, you can ask eBay to step in, if itâ€™s still not solved.

So, it's a two step procedure.

This is your guide: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042