Why is it so difficult to contact a representative of eBay about concerning matters????

Question

I would like to address a concerning matter that occurred regarding the shipment of an item I purchased through eBay. I was sent tracking information for the item, and the tracking information shows the various segments of travel and delivery date and time of delivery, however, that information appears to have been fabricated and unreal. And although I was quickly refunded the price paid for the item and the case closed,

I would still like to know how eBay would allow fictitious tracking information to be used in their system.

mr_lincoln · Answer

Hi @kjrh

-Shipping labels printed through eBay have the tracking automatically uploaded to the sold file but Sellers are not required to use eBay. They can print their labels elsewhere or pay at the counter and manually type in a tracking number. eBay is outside the process in that regard.

-Were you refund JUST the item price but not the shipping cost that you paid? If so you will have to file a dispute with your funding source, PayPal, credit card, etc.