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Why is eBay not properly allocating funds in a seller initiated refund?
I go to the order, clock on issue refund and start the process. When the system ask for a reason, I choose "shipping discount". For this refund, I am trying to refund the buyer $37.00 because the system calculated the shipping cost incorrectly. So, I would assume that all of the $37 is being deducted from the amount the buyer paid for shipping. However, that is not the case. I have pasted the summary below. Can someone tell me why eBay would be issuing a $6.31 credit to the purchase price, when I indicated that it should be only for shipping?
Thanks
Total refund to buyer
$37.00
Refund summary
Refund summary Transaction details Transaction amount
| Shipping | $0.26 |
| Purchase price | $6.31 |
| Shipping | $30.43 |
| Fee credits |
| -$5.63 | |
| International Fee | $0.66 |
| Final Value FeeVariable percentage | $4.97 |
Refund amount you owe
$31.37
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