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Why is Ebay letting scammers use fake tracking information to defraud customers?
I have two orders right now where the seller never sent me anything and uploaded fake tracking information going to a different zip code in my State (hundreds of miles away) for items that are obviously the wrong weight anyways and Ebay along with these scammers is trying to steal my money.
1 comment
eburtonlab
Mentor1 year agoeBay is neither the sender nor the receiver, so eBay is not entitled to see actual details of the tracking beyond general area information and whether it was marked as delivered or not.
If tracking shows delivery, but nothing arrives, contact the shipping service to determine if the tracking corresponds to a delivery to your address.
If you can obtain hard copy documentation that the tracking does not correspond to a delivery to your address, contact eBay via social media and explain that you have a case of "false tracking" and you should be given the opportunity to provide your documentation to eBay via direct message. This is different than the usual "item not received" case which is handled automatically and which allows the seller to win by providing tracking that shows delivery.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
You can avoid many issues entirely by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.