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Why is ebay customer service no help at all?
Today I received an email saying ebay had sent me a payout. But I never received a notice of the original sale. The notice doesn't show in my ebay messages folder either, but the notice of the payout does show. Ebay's automated chat is useless. Trying to contact customer service by clicking through the various options - Selling, Buying, etc. - is also useless because no option reflects my specific situation. I tried calling, and eventually got through to an agent. She wasn't able to help, then transferred me to someone else, where I was put on hold. After 30 minutes with no one answering, I hung up. (1) Why did I not get an email after the sale itself, and (2) why is it so difficult to get help from ebay?
eburtonlab
Mentor1 year ago@elsquared
You may be better off asking your question here to get suggestions from experienced users.
eBay has had some issues with emails not being received since Christmas.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If nothing else works, try this link between 5am to 9:30pm Pacific Time:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you are unable to get a call back, try contacting eBay via social media:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/