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Why is an automated system making the final decision concerning shipping?
Summary: manila68 expressed frustration with an e-commerce platform's handling of a shipping dispute. They shipped a package to an FPO/APO Military address and faced issues when the buyer filed a claim for non-receipt, which the platform resolved by refunding the buyer before the package was delivered. Even though the refund decision was reversed, it was not updated on manila68's account. Additionally, they highlighted concerns about the automated system's handling of military shipping address cases, feeling their rights as a seller were not protected. rfmtm suggested contacting support for further assistance, while disneyshopper advised relisting the item if returned.
Automated system estimated delivery date for a ground advantage shipping FPO APO Military address considered by the automated system as a domestic delivery shipping and no Frontline Agent verification. I shipped an item following the buyer instructions ground advantage shipping FPO APO Military address, automated system estimated delivery May 9 the item was shipped April 30 and May 9 buyer filed INR case against me and Frontline Agent used that estimated delivery to refund and close the INR case. June 22 package arrived at the destination.June 23 buyer refused delivery and signed and the buyer already had been fully refunded. INR case closed eBay ignored my appeal . Finally appeal reverse decisions but failed to submit the decision to my dashboard.The received the money back guarantee of which it should have been voided and the seller received nothing
disneyshopper
Mentor1 month agoIf the buyer refused delivery, the package should have been sent back to you. Did you get the package back? If so, then relist it and resell it.
manila68
OP1 month ago · EditedI received the package she was refunded fully before the package delivered and refunded delivery voiding her eBay buyers protection money back guarantee and protecting the seller but not in this case I lost $307.98 the INR case against me and the negative metrics was not removed on my dashboard.The Agent failed to submit the reverse decision .In this case the seller is the losing party I didn't receive any protection
manila68
OP1 month agoThe buyer filed a INR case 9 days after shipping for a ground advantage shipping FPO APO Military address which is impossible as FPO APO Military address is not a domestic shipping and Military address has special circumstances.May 13 eBay partially refunded the buyer and closed the INR case and gave me the deadline for delivery July 19 without checking out the shipping schedule while the package is in transit towards the buyer. She was fully refunded while package is in transit.Automated system estimated delivery date May 9 which is impossible for a ground advantage shipping FPO APO Military address. June 19 I again notified the buyer and eBay that the item is on the way. June 22 USPS notified the buyer ready for pickup I again notified the buyer and eBay and I am told that the case is closed and nothing else can eBay do to help me because I failed the automated system estimated delivery date of May 9 and INR case is closed and I can't do anything about it and I am told the buyer can do whatever she wants with the package. June 23 Buyer Refused Delivery signed it . The INR case decision made by the Automated system was reversed but the Agent office failed to submit the decision to my account dashboard.Refusal Delivery voided the buyer eBay policy money back guarantee and with all of this information the seller didn't get any seller protection no ,$307.98 .,I have the INR case against me and the negative metrics on my dashboard. I would like to know why am automated system make estimated delivery for FPO APO Military address as a domestic shipping address and why non human reviews the shipping schedule and manually override the automated system estimated delivery and with all the evidence why the seller didn't get the protection and the $307.98 that was withdrawn from my account and clear the INR case and negative metrics from my account.
manila68
OP1 month agoThe point is what is the use of having a Corporate policy if it only applies to certain people.
rfmtm
Mentor1 month agoContact ebay by chat (type in AGENT) or callback here:
https://www.ebay.com/help/eua?id=5275&mkpid
Send a private message for further help here:
https://www.instagram.com/ebayforsellers/
manila68
OP1 month agoI have been dealing with this since May 9,sent all the proof voiding the buyer money back guarantee and have not received anything from the San Jose California office
manila68
OP1 month agoThey have fully refunded the buyer while the package is in transit and then refused delivery eBay telling me nothing I can do about the INR and leaving my negative metrics from my dashboard.I want eBay to follow their own corporate policy the buyer lost the protection and in favor of the seller and nothing is being done for the seller.INR case was reversed in my favor but the Agent failed to submit the decision to my account
manila68
OP1 month agoI have contacted eBay several times and all they said was the INR case is closed you failed to meet up the automated system estimated delivery date of May 9. I explained several times that ground advantage shipping FPO APO Military address is not a domestic shipping address and still said eBay can't help you ..zi remained in contact with the buyer and eBay all the way to the day of delivery June 22 and June 23 Buyer Refused Delivery signed it. She was fully refunded while the package was still in transit and eBay closed the INR case. The INR case decision was reversed but the Frontline Agent failed to forward the reverse decisions to my dashboard. I sent all the proof that the buyer voided the eBay policy money back guarantee when she refused delivery and signed it,all of the proof were sent to the San Jose California office and Milpitas California office and I have not received any response. In the meantime I didn't get the $307.98 ,negative metrics and INR case against me are still in my dashboard. I fulfilled my obligations April 30 when I shipped it to the buyer using the shipping she wants ground advantage shipping FPO APO Military address of which is impossible to be delivered May 9
May I3 eBay partially refunded the buyer while the package is in transit and gave me the June 19 deadline for delivery. June 19 USPS notified me that the package is on the way to the destination FPO APO Military address and again I notified the buyer and eBay and I am told the case is closed and buyer fully refunded and nothing else I can do about, and Frontline Agent said the buyer can do whatever she wants with the package. The INR case decision was reversed but the Frontline Agent failed to submit the decision to my account dashboard,no $307.98 ,INR case against me wasn't removed and so as the negative metrics
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